Effective Implementations and Technical Support

Our Services Offering

All of our implementations have been carried out successfully. We are an industry differentiator.

With over 20 years of experience in risk management, regulatory compliance and treasury operations, our team of professionals has successfully implemented our applications in several Latin American countries.

IMPLEMENTATION METHODOLOGY

Professional Services

Discovery

  • Discovery phase.
  • Analysis and documentation of the client's business processes.
  • Basis for the design, development and implementation of an optimal solution.

Analysis and Design

  • Design document generation.
  • Document that details the new optimized process.
  • The new process is reviewed and approved by the client and VMetrix.

System Configuration

  • System configuration based on approved design document.
  • Strict quality control procedures.
  • Process testing phase.
  • Adjustments if necessary are made, to ensure the solution works as designed.

Maintenance & Support

We solve incidents fast and efficiently thanks to a highly specialized team that guarantees minimal operational impact.

30.000+ support hours.

Hours of executed support and maintenance for the last 5 years in 3 countries in Latin America.

30 minutes SLA

Guaranteed response time to solve production or mission-critical issues. A service level agreement is required.

We say NO to body shopping

Services are provided by our expert consultants. Our associates are certified specialists in the different transactional life cycle management areas.

VMetrix Service Desk

We provide an agile technological platform where we offer 24-7 online assistance with on-site and remote support.

If you want to learn more about our services, you can request a free demonstration by filling out the form below: